The Airwave Service

Airwave is dedicated to providing a world-leading mission critical communications service

Airwave was created to build and run a mission critical communications service specifically for Britain’s emergency services.

Because it’s all we do, Airwave has an unparalleled understanding of how the emergency services and other public services organisations operate. And our dedicated Airwave Service is very specific to their needs.

Today, more than 300 public service organisations rely on Airwave for a mission critical communications service that provides unrivalled coverage, resilience, speed of connection and security.

We mirror our customers operations, which means we are there for them 24/7/365 - the Airwave Network has been proven to work, even when other networks fail.

And this is vital, because every six minutes across Great Britain, a member of the emergency services relies on Airwave’s emergency push-to-talk button to summon urgent assistance.

Our Service provides the most reliable platform for our customers to communicate effectively with their colleagues and with the other services when mutual aid is required.

The Airwave Network forms part of the nation’s Critical National Infrastructure. Designed to withstand major incidents, the Airwave Service can be relied upon during routine operations as well as during the toughest situations that our country’s emergency responders face.

You can always rely on Airwave, whatever the situation, wherever the location.

Extended Coverage

Airwave’s nationwide coverage of over 99% of Great Britain’s landmass includes remote areas. This means we can provide communications when normal lines of communication such as GSM, GPRS, 3G, 4G or fixed lines are not available or fail.

Responsive

The Airwave Service gives customers rapid response between users and between dispatchers and users. Every six minutes across Great Britain, a member of the emergency services relies on Airwave’s emergency push-to-talk button to summon urgent assistance.

Resilient

Public safety requirements mean the Airwave Service must have exceptionally high resilience and backup capabilities. Designed to withstand major incidents, the Airwave Service remains operational when other networks fail.

Interoperable

The Service is specifically designed to ensure that all three emergency services can communicate with each other when they need to. This was not possible before.

Secure

Airwave communications are encrypted to foil criminals and any other unwelcome eavesdroppers, giving the emergency services confidence to communicate freely and in real time.