Reach
Issue 7 2014
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5
will be implemented for all German
users. It is a single-integrated
solution for asset management, fleet
mapping and network provisioning
with the ability to track, programme,
update and audit all mobile assets.
In addition, the control rooms and
local organisations articulated their
need for a real-time monitoring tool
that integrates all the data from the
network into a geographic overview.
Insite is a real-time network analytics
tool widely used by Airwave’s
customers in Great Britain to plan and
manage major events (planned and
unplanned). Developed by Airwave,
it gives customers the ability to
dynamically adjust their resourcing in
response to unpredictable day-to-day
demands which reduces pressure on
the Network.
For example, Insite is being
used by British Transport Police
(BTP) to manage their resources
on the London Underground and
means that their control room
operators can log on to the Airwave
national service terminal and call
up each line on the Underground.
All eleven lines are listed and
colour-coded according to the
London Underground map.
Looking to the future, the greatest
potential for further collaboration
between Airwave and each
Bundesland will be to support the
German Emergency Services’ day-
by-day operations with managed
services. Once all the German users
have migrated across to the new
network, each Bundesland will face a
long list of tasks required to provide
a reliable service.
In addition, Airwave is well placed
to provide the customer with a
solution to maintain the TETRA
devices to be used on the network.
Airwave has the service management
expertise and capabilities for device
programming, software updates and
repairs, thus enabling the customer
to focus on their core competencies.
A customer in Bavaria approached
Airwave to provide a consultancy
service to set up their user support
organisation. Through a series of
interviews and background research
with the customer, Airwave Germany
approached their colleagues in
Great Britain to gather as much
factual information as possible to
support the bid, such as:
»
»
How does Airwave effectively
manage 300,000 users?
»
»
How does Airwave maintain
3,800 base sites?
»
»
How many people are required
to make this possible?
The Airwave team in Great
Britain analysed the frequency
and location of incidents from
information gathered by the
Network Management Centre (NMC),
including the set up of the shift
organisation and the required levels
of training and education for
the service centre staff, and then
took an even closer look at the
German team’s structure in relation
to available resources.
The Airwave model for people,
resources and processes was
then transferred to the customer´s
organisation, taking into account
the specifics of the German TETRA
network environment. Additional
documentation, including a set
of recommendations for the next
steps, completed the project.
Information on how the NMC
operates was particularly valuable
as a team from Great Britain spent
time with the customer to fully
understand their requirements.
When experience really counts
The Airwave managed service
offering includes the facility
management of the 4,500 base
sites spread across Germany.
The components of the building
infrastructure, such as electrical
installations and air conditioning,
need to be as reliable as the core
network. After all, the customer
is looking for a partner that can
guarantee reliability, and service
delivery.
smedia/pixelio.de
ocus on Germany
